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Receiving many customer support emails. Costing too much to reply as taking most of staff time to reply to customer emails. As more and more businesses are switching their customer service solutions to email support. We can provide this at low cost, working on a fixed contract or cost per contact basis. You do not have to change anything and this will integrate in your normal way of business.

Many customers believe that contacting email support is cheaper and better way of communicating as gives them more flexibility and options to explain the query. Most of the businesses consider that email support is a cheaper option than a telephone call. This is possible if the operator is multi-tasking, such as dealing with emails when there is telephone down time. However if you have numerous emails this is not necessarily the case and costs can be equivalent to a call centre operative for full time cover.